Customer Satisfaction Survey

Customer Satisfaction Survey

 

How are we doing?

At Quality Coils, Inc., we value your business. Your satisfaction with our products and/or service is extremely important to us. Please assist us in serving you better, by completing this survey regarding your experience with us. All information will be kept confidential. We are committed to providing superior products, quality and service to our customers.

If applicable, please tell us how you would rate the following:

1-very dissatisfied   2-dissatisfied   3-neutral   4-satisfied   5-very satisfied

1. Your initial contact with us

 1 2 3 4 5

2. Ability to meet your schedules

 1 2 3 4 5

3. Ability to meet your cost objectives

 1 2 3 4 5

4. Availability of our Engineering staff

 1 2 3 4 5

5. Professionalism of our Engineering staff

 1 2 3 4 5

    5A.. Response time to your messages

 1 2 3 4 5

6. Availability of Customer Service staff

 1 2 3 4 5

7. Professionalism of Customer Service staff

 1 2 3 4 5

    7A.. Response time to your messages

 1 2 3 4 5

8. Overall product quality

 1 2 3 4 5

9. Understanding your business requirements

 1 2 3 4 5

10. Overall quality of our service

 1 2 3 4 5

If we could change certain things to serve YOU better, what would they be?
 
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